Return and Refunds

Last updated: January 2025

Introduction

Benevolent Software Technologies Private Limited, a Company registered under the provisions of the Indian Companies Act, 2013, and having its Registered Office at Rahman Chowk, Rahmaan Road, Saharsa, Bihar, Pin-852201...

Commencement & Term

1. There will be an agreement between the customer and BST, and the contract shall commence from its date of execution.
2. The agreement shall be in force for a period of 1 year from the date of its execution.
3. There will be auto-renewal of the license...

Agreement by Customer

1. Customer will engage his/her computer-literate operating staff...
2. In case of any doubt or queries, the Customer will get in touch with the account manager...

Confidentiality

1. Confidential Information: “Confidential Information” means any technical, business, client, or proprietary information disclosed between the Parties, directly or indirectly...
2. Access to Customer Data: BST Customer representatives will not have access to Customer’s Data...
3. Confidentiality Agreement: All the BST staff/representatives have already signed a confidentiality and non-disclosure agreement...
4. Dummy Data Usage: During the demonstration of our product/services, we use dummy data so that no customer data is exposed by any chance...
5. Data Sharing: We never share any of the customer's data like mobile numbers, GST numbers...

Source Code Ownership

1. Intellectual Property: Customer hereby agrees that the Source Code is the intellectual property of Benevolent Software Technologies Private Limited.
2. Restrictions on Use: Customer agrees not to copy, modify, distribute, sell, or reverse engineer the source code...
3. Ownership and Terms: By default, the source code is the intellectual property of Benevolent Software Technologies Private Limited...

Termination and Restoration

1. Right to Terminate: Both BST and the Customer shall have the right to terminate the agreement by giving one month’s notice...
2. Re-entering Agreement: After termination of the agreement, the customer may re-enter into an agreement...
3. Termination Due to Non-Payment: BST reserves the right to terminate the software services if the charges remain unpaid for more than three months...

Arbitration

1. Dispute Resolution: Any and all disputes arising out of this Agreement shall be referred for arbitration in terms of the Arbitration and Conciliation Act, 1996...
2. Place of Arbitration: The place of arbitration shall be at Saharsa...
3. Arbitral Award: The arbitral award shall be in writing...